Pat P

Secrets Maroma, Mexico

I recently contacted Caribbean Warehouse looking to book a luxury holiday for my husband and I next March.
I spoke to Nicola, she was very friendly , knowledgeable and keen to find exactly what I was looking for. Nicola made a number of recommendations and from her own experience advised me to look at a Secrets resort in particular Maroma Beach in Mexico.
Nicola gave me a price quote and full details of the holiday and promised to call me back the following day after I had had time to discuss everything with my husband.
I looked at the resort on the internet and it sounded like exactly what we wanted, it was perfect.
Nicola rang back as promised and we booked the holiday straight away.
Nicola made the whole process so simple and at no time did I feel under pressure to make a decision.
All in all a great service!

Christine S

Moon Palace, Mexico

Dear Nicola,
Thank you for your e-mail. I have been very impressed with the service l have received from you regarding our holiday. You have been so helpful and proffessional and have kept us update when you said you would. I was also so pleased with the quick way you managed to get us the best deal. Thank you, this has been the best service l have received.

Joanne A

Excellence Playa Mujeres, Mexico

I just wanted to say how great Leighton is. I've booked with him many times now he's never let us down on any destination and his advice on hotels and resorts is top notch. We've just booked with him again and I'm sure it will be another superb holiday... thanks for your time Leighton and will look forward to booking with you again...

Jackie & Mike

Dreams Puerto Aventuras, Mexico

Christina, thanks for booking our latest holiday with you to Dreams Puerto Aventuras. We had a super relaxing time! Having travelled to Secrets with you several times we wanted to try something new but still experience all the things we love about Secrets. We weren’t disappointed it was all the great restaurants, bars and entertainment we love just with children. The adult only pool was our favourite spot, it was really chilled. I took in some afternoon reading while mike regularly took a nap in the fading sun. We enjoyed walking around the marina and took in the dolphin show but mainly spent our time enjoying the hotel. We had a great time and I would have no worries in recommending Dreams to anyone! Another romantic getaway, can’t wait for next year. Thanks Christina.

Paul & Nikki

Secrets Silversands, Mexico

Thank you for your advice, Secrets Silversands was the perfect last minute getaway from the hustle & bustle of London life. The location was ideal, our private transfer was waiting for us on arrival and we were in our Suite within 45mins of getting our luggage. As year in year our loyal Sandals clients our first experience of Mexico was truly memorable & I can honestly say that Secrets has the edge over Sandals from our experience. The service really is excellent & the staff made it such a memorable holiday. The Mexican restaurant was our favourite, the décor is so traditional creating a wonderful ambiance for a meal with your loved one. The rooms were a real surprise to us and were so much better than we have experienced in the past, so modern and the Jacuzzi was a delight. Thank you for your recommendation, this hotel is so perfect if you are looking a luxury break with your partner. I will be back next year to see how you can top this. Thanks.

Rick P

Excellence Riviera Cancun, Mexico

Many thanks for the excellent service you gave us Diane, I can honestly say that you were a cut above the usual experience. From all accounts I think it's likely that we will be repeat customers in the future!

Graham M

Excellence Riviera Cancun, Mexico

Just to say thank you for all your help with my previous holiday to St lucia and to thank you for the tips you and your colleague Chris gave me for this trip.
Once again you surpassed yourself by recommending to me a trip to Mexico at the Excellence. This looks like it could be better than the last one, which was a brilliant holiday in itself anyway!
Well done Leighton.

Angela G.

Excellence Playa Mujeres, Mexico

Hi Nicola,
I just thought I would send a quick note to express my appreciation for all your help.
Whilst booking our holiday you went out of your way to get us the best deal dispite our numerous changes. You were always available to answer even the smallest query and were even kind enough to sort out the Anniversary package at the hotel...Thank You!
I must admit you are now going beyond our wildest expectations by helping us with our return flight problems.
We will certainly look forward to using you again in the near future and if you don't mind will keep your number.

Amanda & Chris

Excellence Riviera Cancun, Mexico

Hi Amy,
I just wanted to drop you a line to thank you for all your help with arranging (and re-arranging!) our holiday to Mexico.
We had an amazing time - although it seemed to go so quickly.
We're back in the real world now sadly, but the R&R we had while we were away has set us up nicely for the next few months.
Thank you for all your help.
If I ever decide to open my own travel company, I'll be poaching you!

K. Jarvis

Gran Bahia Principe Tulum, Mexico

Leighton,
Just wanted to send you a quick note to say thanks for another great recommendation. We had a fantastic time at the Gran Bahia. We were put in the Hacienda without having to ask and the lovely receptionist upgraded our wrist bands so we could use the quiet pool, restaurant and bar by our room for no extra cost.

Dave & Amanda

Excellence Riviera Cancun, Mexico

I wanted to drop you a note to say a huge thank you. Particularly to Nicola, who was exceptionally professional and helpful in booking our holiday to celebrate my Wife an I anniversary. A lot of people just take the booking process for granted although Nicola was able to give us clear details of the hotel and district we were due to be staying and really went beyond the call of duty.

This is only our second time flying long hall (honeymoon to Aruba in April 2006 the only other time!) and as my wife hates flying it was so reassuring that we had Nicola to point us in the right direction.

Tracy L

Dreams Riviera Cancun, Mexico

Hello Kevin,
Just wanted to say what great service I always get from Blue Bay Travel & Caribbean Warehouse.
I booked our 3rd holiday with you to Mexico and as always eveyone I spoke to was always very helpful and knowledgeable.
I have recommended Blue Bay to numerous friends and family as I'm sure they will get the same great customer service I get.
Thanks again (especially Christina!)

Caroline & Miguel

Excellence Riviera Cancun, Mexico

We have just returned from a wonderful holiday booked by yourself. Just writing to thank you very much for all the advice you gave us and we had a great time. We will certainly use you again our only wish is that we had known about Caribbean Warehouse before, but better late than never.
We met some other Brits who had also booked though Caribbean Warehouse. We will certainly recommend you to our friends.
Many thanks and kind regards.

Claire N

Dreams Tulum, Mexico

Hello,
Just like to thank Carribean Warehouse at Blue Bay Travel, our holiday was great. Perfect hotel and surroundings, good transfers, great staff. We didn't want to come home!
Thanks

Yasmine M

Excellence Playa Mujeres, Mexico

Hi Chris,
Back from our holiday at the Excellence Playa Mujeres and just wanted to let you know we had a fantastic time...
Everything you said about the hotel was spot-on and we enjoyed ourselves thoroughly. We’ll be back to Mexico again in the future as it’s a fantastic destination...

Mrs Giles

Secrets Maroma, Mexico

I wanted to say a big “THANK YOU” to Leighton and Blue Bay Travel for once again organising such a great holiday for my husband and I.
As always you have taken on board our wishes and concerns and have responded in your own truly professional style.

Our trip to Secrets Maroma (thank you to Stuart for your input and also Gemma) was absolutely wonderful. The beach is just unbelievable, the best we have seen in the whole Caribbean! Our room, which was upgraded to the Honeymoon Suite, was absolutely gorgeous and many a day was spent lazing by our “own” swim out pool! The food was definitely the best we have sampled in Mexico and the staff as always were always accommodating to any request.

THANK YOU Leighton and Blue Bay Travel – cannot wait to book our next adventure! Why try any other travel agent when we have the best in YOU!

Mrs Parmar

Blue Bay Grand Esmeralda, Mexico

Chris,
A big thank you for recommending Blue Bay Grand Esmerelda for my mum-in-law's holiday. They returned yesterday singing it's praises. From the pools, to the service, the entertainment crew, cocktails and food, they had a brilliant time...
Thank you once again for earning me brownie points, they thought the holiday was great value for money for a high quality hotel.

Mrs Ricketts

Dreams Riviera Cancun, Mexico

I just wanted to drop an email to say a big thank you for all your help and efficiency in booking our first holiday without our children to Dreams Riviera Cancun!
From start to finish we were very contented! The food was great, service incredible, beach beautiful and the rooms are to die for!!!
Thank you very much for your suggestion, your efficiency and excellent customer service.

Mrs Rogers

Excellence Riviera Cancun, Mexico

Hi Diane
Just a short email to say thank you for your time and assistance on booking our holiday. It was really lovely to have someone so helpful and who has had the experience of staying at this hotel.
It will be something to look forward in the coming winter months.

Enjoy your forthcoming trips!

Mrs Forwell

Excellence Riviera Cancun, Mexico

Hi Chris,
Just to tell you we arrived back yesterday from Excellence Riviera Cancun and it was as good as we expected if not better. Everything from being greeted on arrival with a glass of Champagne to sitting in the comfortable air conditioned lounge waiting to be taken back to the airport was wonderful.

The accommodation, food and drinks were first class. Definitely worth the upgrade to a "Swim-Up Room" just to be able to walk straight out into a pool and to have our own patio area with hammock was wonderful.
All the staff were friendly and very helpful without being too pushy.

Celebrating our Ruby weddding anniversary there was made all the more special.

Thank you for all your help with this booking and hopefully we will book further holidays with you.

Many thanks

Mr Lee

Excellence Playa Mujeres, Mexico

Kevin,
Just a quick note to Christina, Nicola and Leighton. I had several conversations yesterday with them before booking our holiday late last night.
As always, excellent customer service from you and you team - first class again, looking forward to next April!

Mr & Mrs Smith

Secrets Maroma, Mexico

Hi Jon
I just wanted to say a big thank you to you for the help you gave us in booking our holiday to Secrets Maroma Beach in July. As usual, you provided the usual high-quality information that only staff at Caribbean Warehouse seem to be capable of !
We had a fantastic holiday, and everything went smoothly. It was two weeks in paradise !

Please can you also pass on our thanks to Leighton, who has been really helpful in the past but we have never actually booked through him, and Christina who was equally as fabulous last year when we booked with the Caribbean Warehouse but we never passed on our thanks.

You are all a really great team, and it is so refreshing to get hands-on information about hotels, rather than people who have been "near there" or "have heard its good".

Thanks so much!

Michael & Kate

Secrets Maroma, Mexico

Hi Jon,
I just wanted to say a big thank you to you for the help you gave us in booking our holiday to Secrets Maroma Beach in July. As usual, you provided the usual high-quality information that only staff at Caribbean Warehouse seem to be capable of !
We had a fantastic holiday, and everything went smoothly. It was two weeks in paradise !

Please can you also pass on our thanks to Leighton, who has been really helpful in the past but we have never actually booked through him, and Christina who was equally as fabulous last year when we booked with the Caribbean Warehouse but we never passed on our thanks.

You are all a really great team, and it is so refreshing to get hands-on information about hotels, rather than people who have been 'near there' or 'have heard its good'.

Thanks so much!

Yvonne S

Excellence Riviera Cancun, Mexico

Hello Christina,
Just wanted to let you know what a wonderful holiday we had, the best place we have ever stayed. The food, staff and accommodation were all 100% and I would recommend it to anyone.

Helen S

Excellence Riviera Cancun, Mexico

Just a very quick email to say thank you so much for arranging our amazing holiday.
We are now back to reality and still keep talking about what a brilliant time we had. The hotel is amazing and the staff are so dedicated. I am yet to write my report for Trip Advisor yet, because I really can not find words to describe what an awesome time we had, thank you so much for everything you and Rachael did to ensure we had a fab time.

Gill S

Occidental Grand Cozumel, Mexico

I so appreicate your, and all your teams assistance - especially the advice and tips.
I just would not have thought of the package you have sorted out for us. So looking forward to this new holiday.

Thanks again.

Denise M

Excellence Riviera Cancun, Mexico

Hi Leighton, we had a great time yet again thanks to you guys at Caribbean Warehouse. Looking forward to booking next years vacation with you!

Caroline S

Excellence Riviera Cancun, Mexico

Hi Kevin,
Just a quick email to say thank you for your help with the holiday. We had an absolutely fantastic holiday and the hotel was out of this world - we will definitely be going back. Other than swine-flu hitting the country and having to stay off work for an extra week (which I shouldnt complain about!) it was one of the best holidays we have been on.

We were so happy that we decided to go in the end as it was just what we needed!

Thanks again, your help was very much apprecaited and I will definitely be coming back to you for the next holiday.

Kind Regards

Julie M

Excellence Playa Mujeres, Mexico

Can I take this opportunity to sent my gratitude to Laura and Kevin who were able to answer all of my questions and made it clearer to make a decision on this special vacation. The service I received was excellent and much better, personal and informative than the service I received from a local high street travel agent recently.

Laura and Kevin were able to tell me from experience what the resort had to offer in a professional manner.

Sorcha K

Excellence Riviera Cancun, Mexico

I just wanted to say thank you for all of the help and advice you gave us with our holiday. We had a fabulous time, the hotels in each location were superb (despite our worries in Miami). We are going to book for New York the same time this year we had such a good time! The Excellence Riviera Cancun was fantastic, I don't think we have ever had such good service!

Thank you once again, we'll come back to you when we eventually get round to planning our real honeymoon!

Andy & Helen S.

Sandos Caracol, Mexico

Just a quick note to say thanks.
We were amazed that having only booked 10 days prior to travel everything went completely to plan from collecting tickets at Airport, through to kids and Veggie meals on the plane. The transportation was spot on and there were no problems with the booking at the hotel.
We had a fantastic holiday and wouldn't hesitate to recommend the Sandos Caracol Resort in Playa Del Carmen. We were a little worried from some of the reviews on TripAdvisor but no need — it was great !
We will certainly use you guys again and recommend you to friends and family and also recommend the resort.
Christmas in Mexico was fantastic and they really made it special for us especially on Christmas Eve.

Have a a great 2009

Yasmine M

Excellence Riviera Cancun, Mexico

I just wanted to write and say thanks for all your help and advice in reference to the holiday we booked with you. We stayed at the Excellence Riviera Cancun, Mexico from Nov 2nd - Nov 16th and had an amazing time. Everything you told me about the hotel/resort was spot on and this is one of the best all-inclusives we have been on. We have already decided to return next year to Mexico and will most probably stay at another Excellence hotel if not the Riviera again!

Thanks once again.

S Kelly

Dreams Cancun, Mexico

I just wanted to say thanks for all of your help booking our Dreams Cancun trip. We got back on Sunday and it really was great for our group.

Your help and advice was very much appreciated. We are now counting down to the week at Dreams Punta Cana!

Chris H

Grand Sirenis Riviera Maya, Mexico

Just to drop you a line to thank you very much for your care and assitance in helping me book my holiday in Mexico. I have already passed on the web address to several friends. I can not praise you enough for your standards of care and attention. I would request that you pass my comments onto your manager or supervisor so they can appreciate how good you are at your job.

Kathleen

Excellence Riviera Cancun, Mexico

We are just back from our stay at the Excellence Riviera Cancun. You were right - 100% RIGHT!

We loved it so much, especially the food! So we just wanted to thank you personally for advising us to choose the perfect holiday location for my 30th.

The only negative we found was that we had to leave!!

S Holwell-Atkin

Excellence Riviera Cancun, Mexico

Hi all,
Just wanted to say what a wonderful place the Excellence was and thank you so much for all your help. I am also looking forward to the Oyster Bay resort opening as I think that will be the next holiday we will be booking with yourselves.

A Abbiss

Excellence Playa Mujeres, Mexico

Hi Leighton,
Thank you once again for the excellent service and commitment that you have shown when booking another holiday for us to Mexico. You have clearly taken the hassle and worry out of booking, not just for this holiday but also for our previous 2. I would look at using no one other than yourself and Blue Bay Travel for any vacation I book.
Excellence Mujeres really lives up to it's name, not only the hotel but also all of the staff and the amenities and that is why I am returning to the Excellence group for a third time.
Once again many thanks in affording us your exceptional professional service.

K Edwards

Excellence Riviera Cancun, Mexico

We have just returned from the Excellence Riviera Cancun. It was perfect, everything that was promised in the booking was delivered.

We will always use this company to book Caribbean holidays from now on, in fact we are really interested in the Excellence Oyster Bay, Jamaica for next years holiday.

Thanks Again

C Gunney

Excellence Riviera Cancun, Mexico

I have just booked a holiday through you for April next year (2009) to the Excellence Riviera Cancun hotel on the Riviera Maya in Mexico and I just wanted to compliment you on the standard of service and assistance we received.

I spoke to Peter last Wednesday and from start to finish he was superb. There was no big sale, just advice and information. I was very impressed with him.

When I rang on Saturday to finalise a booking I was unable to speak to Peter as he was not working that day. However, I spoke to Leighton who was equally as helpful.

If the rest of the booking/holiday follows in similar fashion we will be more than delighted.

It is highly likely that we will come back to you in future when considering further holidays (we are thinking of St Lucia, possibly a Sandals hotel in 2010 or perhaps the Maldives.

Best Wishes

H Dale

The Royal Cancun, Mexico

We booked our holiday through the Caribbean Warehouse (Blue Bay Travel) in 2007. It was a special one for us because we were getting married there too. Through the excellent advice from Leighton we decided on The Royal in Cancun.
There were a few of us travelling and we were all flying from different airports and at different times, but it did not confuse them. They knew exactly what was going on and I had no doubt that the plans were in good hands. Leighton was happy to answer any questions – and there were a lot of those. He was even happy to talk to my mother-in-law on several occasions.
He must have the patience of a saint.
The team secured upgrades for the whole party so everyone was over the moon when we turned up. The hotel was better than we expected for the money we paid - it was exceptional. We were staying in the best hotel in Cancun and we couldn’t believe our luck.

Thank you Caribbean Warehouse for making our Wedding Day perfect.

Overall the customer service was excellent, everything about the holiday from booking it to the last day was a pleasure.
I would definitely recommend the Caribbean Warehouse to anyone who wants a Luxury faraway holiday. I will be using them for my 2008 holiday.

Kind Regards

Wendy & Mike

Excellence Riviera Cancun, Mexico

Hi Kevin,
Well what can I say? We have just got back from two wonderful weeks at the Excellence Riviera Cancun. To sum it up in one word 'PERFECT'.
I wish to thank you for your expert and honest advice. Everything from the flights, transfers and the most amazing hotel I have ever stayed at was just top notch.
It is the first time my husband has ever said that he would go back to a place.

The swim out suite was located in the block you requested for us and it was just lovely (the best spot, in my opinion). I could go on and on but all the previous comments were spot on and say it all.
I would prefer to let you know how refreshing it is to find an agent with no agenda, you didn't pressure or pester us for the booking, you answered every question i had,expertly and told me not to waste my money upgrading any higher than i needed to. Just excellent service.
We loved it so much, we want to try the new Playa Mujeres Hotel and ask that you keep me posted on any specials you have for the end of the year or early 2009 as we are determined to go back.

Thank you so so much!

G Scott

Excellence Playa Mujeres, Mexico

Christina,
I can't thank you enough for all of the help that you have given us with booking our holiday. I must have been the client from hell with all my changing and asking questions. But you handled all of my enquiries with professionalism and understanding. You are a credit to the Caribbean Warehouse and no doubt a much regarded asset. Congratulations on your engagement.

Once again thank you for all your help,

Regards.

S Law

Excellence Riviera Cancun, Mexico

Dear Kevin, Im writing to thank you for the excellent advice you provide when I booked a recent holiday to Mexico. My boyfriend and I were delighted with the holiday that you helped arrange for us last month. We stayed for two weeks at the hotel Excellence Riviera Cancun. The hotel was absolutely gorgeous and exceeded all our expectations. Your advice on this hotel - its adults only status, high standards of restaurants without any need to book, the fantastic level of service, quality and attention to detail - was spot on! Without your guidance, we may not have considered this particular hotel. So many thanks for taking the time to share your knowledge with me during a couple of phone calls prior to booking - we really appreciated this great customer service and I'll certainly use your company again in the future!

Best Wishes

J Marsh

Excellence Riviera Cancun, Mexico

We came home on Monday from 2 Weeks of Heaven at the Excellence Riviera Cancun. I am already back on the Website purring over the Pictures. LUSH that is all I can say! We went to the Moon Palace earlier in the year & the Aventura Spa Palace last December, but this Hotel was another level above. I cannot fault a single thing, the Beach, Room, Restaurants & Service were simply stunning. I would recommend it to anybody who wants a memorable luxury holiday with no All Inclusive Wristbands!

Ben & Jemma

Excellence Riviera Cancun, Mexico

We would like you to know that our Honeymoon was perfect in every way and this was due to a combination of things:

1. Overall Excellence of the resort it definately stands up to its name.
2. Entertainment Staff were exceptional in everyway especially Kevin Garcia and Jean Paul as they are very special young Men and become such wonderful friends to us on our stay at the resort. Also all the others were fantastic too! These guys are a great asset to the resort, they make everyone happy and will go out of there way to help the guests. Please can you inform their manager of the above and also how wonderful Kevin Garcia is, he will always have a place in our hearts. I must stress that you please pass this message on to Kevin Garcia and his manager Luis Miguel.
3. All of the staff, waiters, maids, garderners, bar staff, cleaners etc they are all fantastic and were always at our service with a smile on thier face (Especailly Marlene who worked around the sol bar area).
4. All of your staff individually carry out every aspect of their job excellently.

We could go on to say so much more but we will be here all night and day. Thank you so much for making our Honeymoon so special. We hope to go back next year to see them all, hopefully in May 2007. Please again can you make sure you pass our comments on to Kevin Garcia and his manager Luis Miguel. Many thanks again

Mitch & Jo

Mexico

Hi Caribbean Warehouse, Hope all is well. We Had a MARVELLOUS time in Mexico - We enjoyed ourselves thoroughly! Thanks for recommending such a brilliant place. Could you please keep us informed of any deals that you think we may be interested in, we are looking to go away again in September of next year. One of the Carribeans maybe?? Its hard to find a travel agent who actually tells the truth about what they are selling. We will use the Caribbean Warehouse again and again im 100% sure! Been back over a week now - Now its plain to see why England is so depressing :(. Thanks again Caribbean Warehouse, Take Care.

K Johnson

Excellence Riviera Cancun, Mexico

We spent two fantastic weeks at the Excellence Riviera Cancun, challenging ourselves to find a fault with this resort, however minor. We failed. The resort is spectacular, the service is second to none, the facilities are top class. I would encourage everyone to visit this resort which has taken the all-inclusive concept to a new level. Congratulations Caribbean Warehouse, your service was first class, your package was by far the most competitive and your product was certainly the best!

J Kuegler

Excellence Riviera Cancun, Mexico

I have sent an email direct to the resort to thank them for a wonderful honeymoon, but if you could let them know how wonderful their Entertainment team are and especially Kevin Garcia who has become a very special friend to us. I just would like to Thank you for recommending this resort to us it was wonderful and as you say words can not describe how beautiful it is. Please keep me updated on prices to go on 14th May 2007 for 14nights either flying from Birmingham or Manchester as we are very keen to return for my Husbands Birthday. Also we met a couple that had booked through yourself too and would like to come away with us in May so hopefully more business for you! Thank you again for making our honeymoon so special, it has been a pleasure doing business with you.

G Thompson

Secrets Capri, Mexico

Hello Caribbean Warehouse, Thank You for your excellent service. I will return to Mexico it was the most enjoyable and rewarding holiday I can ever remember. Thanks for all your help from start to finish, the service was impeccable. I will recommend your company wherever I can.

S Crumm

Blue Bay Getaway, Mexico

Thanks for organising such a great value holiday. The hotel was perfect & everything about the holiday was right. I will call you in a couple of months to arrange our next trip.

A Pyatt

Excellence Riviera Cancun, Mexico

Words cannot describe the Excellence Riviera Cancun. Simply stunning, The Hotel was fantastic & amazing for the price. The only bad thing was coming home, I cannot wait to go back.

D Beaumont

Excellence Riviera Cancun, Mexico

Kevin, got back from the Excellence Riviera Cancun in Mexico to your welcome home letter (nice touch) and feel we must write to thank you for what was the most surreal holiday we have taken. It was an excellent recommendation with first class facilities and excellent service. The only problem being the service was so good we spent a fortune on tips. We must commend you and your company for the helpful professional advice in the first instance regarding where to go and furthermore the smooth trouble free way that you conduct your business. You may remember I popped the question during the romantic beach dinner and am pleased to tell you Laura accepted! So the challenge now Kevin is how do you top that for our honeymoon? (provide suggestions please)We will most certainly recommend your company to our family, colleagues and friends and are sure to use your services again ourselves. We are contemplating a wedding in November 2006 probably in Dromorland castle Ireland so any ideas for a honeymoon would be welcomed. We had some excellent excursions through Aquaworld whom it might be worth you recommending as they were extremely helpful and professional. We also did dolphin discovery through Amstar in the lobby and also found these to be very professional. So once again thanks from us both it was the perfect place to propose and enjoy a romantic holiday. We can't thank you enough. Look forward to doing business with you again in the near future. We will be emailing your web address to our friends so we hope it brings u some business and our friends some holidays as great as ours, saving them a great deal of money as you did for us!!! Cheers, Derek and Laura.

Simon

Excellence Riviera Cancun, Mexico

Peter, we are now home from our visit to the Excellence Riviera Cancun. I must tell you that we had the most excellent time and that the hotel and resort was all you promised. The accommodation is top class, the restaurants are outstanding and all the staff at the resort was extremely welcoming, friendly and obliging. The flights in the Premium Class seating were very comfortable and worth the upgrade cost. I would like to compliment you on your helpful, patient and courteous attention to my enquiries and for your personal recommendation and advice about the Excellence Riviera Cancun. The Block you recommended for our Swim Out Room was perfect. We tried all of the bars and restaurants remembering to raise a glass to you. The Excellence will take some beating & next time we are looking for a trip of this sort, I will certainly contact you. Thank you again Simon.

S Spence

Excellence Riviera Cancun, Mexico

We visited august 2005 and had the most amazing time, staff were all fantastic (ameblie was the best waitress ever) and hotel was to die for would go back tomorrow if I could, found out I was expecting my first baby while there it was my dream holiday where all my dreams came true.

D Scott

Excellence Riviera Cancun, Mexico

Thanks for all your help in discovering this brilliant hotel. We all had a great time and would recommend the Excellence AND the Caribbean Warehouse to anyone. Thanks again.

L Gifford

Excellence Riviera Cancun, Mexico

Hi Kevin Excellence Riviera Cancun was out of this world, truly the best Holiday we have ever had and its all down to you at the Caribbean Warehouse. We went the 1st 2 weeks in may and the place is sheer Indulgence, all the staff are Excellent Truly Truly worth it be using CW again and again many thanks. Les Gifford

Pete J

Occidental Royal Hideaway, Mexico

We visited the Royal Hideaway for our honeymoon and absolutely adored it! The service was exceptional as was the suite. We loved all of the restaurants & they had a great selection but Ventana’s was our favourite. The hotel was the perfect peaceful retreat but there were plenty of activities to keep us entertained for the two weeks. Thanks to Dianne for the recommendation & first class service throughout.

Mark

Occidental Royal Hideaway, Mexico

This was our fourth visit to mexico & this was the best, the Royal Hideaway gave us the perfect base for a week of R&R. I think the best way to describe the suites, grounds & restaurants is LUSH. Thanks Mel you were right this place was just what we needed.

Jason & Jo

The Royal Cancun, Mexico

This resort is absolutely beautiful, the staff are exceptional and the choice of food was superb. This was our first visit to Mexico & had it not been for our friends wedding at the moon palace we would not have even considered trying it. Jackie we really appreciate your honest advice about the Moon Palace, if it hadn’t been for you we would have booked there & that would have been a big mistake for us. We spent half a day there for their wedding & although they had a fabulous ceremony that hotel would not have been a mistake for us. The Moon Palace is great for a big wedding but not for a couple wanting to relax on the beach so the Royal was great. Jackie I will call you in the new year as we are thinking of antigua in February & your advice would we welcomed.

Suzy

Occidental Royal Hideaway, Mexico

Just got home & had to email you to say what a fabulous time we had in mexico. The staff were by far the most attention of any resort we have enjoyed in the past, they just seemed to be able to do anything in an instant effortlessly. Anyway got to get back to my unpacking now & start dreaming about next year.

Mandy

Moon Palace, Mexico

Kevin, just wanted to thank you for arranging the perfect wedding. We wanted a resort that catered for the needs of a big group with young children, teenagers and various older family members. This resort catered for us all & to think we got it in our budget & also got Jacuzzi’s in all our rooms Fabulous. I have passed your details on to all my friends, thank you for all your help along the way.

Simon

The Royal Cancun, Mexico

Leighton, just wanted to thank you for sorting our honeymoon at the Royal Cancun. Exactly as you suggested perfect for us beach lovers, we made good use of the room service & the only disappointment was coming home. Thanks.

Katie

Moon Palace, Mexico

Hi Jonathan,
Just wanted to thank you for arranging our trip to the Moon Palace, loads of my friends told me how good it is but I really didn’t expect it to be as good as they described. Loved the pool but in particular the cocktails at the swim-up bar, the fresh banana daiquiri’s were to die for.

Rod & Jan

Moon Palace, Mexico

We stayed at the Moon Palace Nizuc for 10 nights in october & we had a blast. We loved almost everything about this hotel, the only negative was the long walk to the room but the golf buggies were available most of the time. We were originally put in the sunrise but one phone call & our room was switched to the Nizuc which was a little quieter & more to our personal choice. We tried most of the restaurants in both sides and the choice really was first class, you could stay there a month and not get bored.

Mrs Steven

The Royal Cancun, Mexico

We stayed at Royal in Cancun for seven nights in September, the pictures just don’t do this hotel justice! From the moment you arrive at the lobby with the stained glass ceiling to the minute you leave it is like heaven. We got the glasses of champagne and cool towel reception like the Excellence did for us last year which sets you in the mood from the beginning. Our suite had the most amazing view, I cannot begin to describe the colour of the ocean. What a way to wake up every morning to be greeted by this spectacular view, although the resort is exceptional it wasn’t quite as good as the Excellence last year. We couldn’t put our finger on it but it certainly wins for location & without question the Ocean. We would go back but I think we might try somewhere different next year. Hopefully you can recommend somewhere, please feel free to email me back some suggestions.

Lisa

Moon Palace, Mexico

Our first holiday in Mexico and what a way to start, everyone at the hotel was so polite. The maids, barmen, reception staff you name it they were amazing & never failed to smile or say hola. I couldn’t say a bad word about it and will definitely go back tomorrow

Chris & Emma

Excellence Riviera Cancun, Mexico

We would just like to thank you for your excellent service from start to finish. The hotel you recommended was far above our expectations and the room was just as you described it. We are already considering returning next year and will definitely consider booking through you again as our first option. This is the first time we have ever stayed at a hotel on an all inclusive package, and I must say that we were more than impressed with the dining options available. We didn't have to wait for a table once during our two week stay. The entertainment was great and we would like to say a special thank you to Jesus, Letita, Carlos and Abel and his team for making our stay a pleasant one.

As they say at the hotel "Excellente"

K Scott

Moon Palace, Mexico

What a superb hotel, the staff make this place, so friendly. Food was perfect in every restaurant with overwhelming options, enjoyed the breakfasts most, never had so much choice. The room was huge and the pools and gardens were fabulous.

Laura & Paul

El Dorado Royale, Mexico

Hi Jacqui,
Just to say a huge big thank you for sorting our Honeymoon out for us. Thank you for all the advice you gave us regarding the resort and for telling us all the good parts about the area, so that we could make an informed choice. We wouldn't hesitate to recommend Caribbean Warehouse (and especially you!) to our friends!