Customer Comments

Dreams Riviera Cancun, Mexico

Tracy L

Hello Kevin,
Just wanted to say what great service I always get from Blue Bay Travel & Caribbean Warehouse.
I booked our 3rd holiday with you to Mexico and as always eveyone I spoke to was always very helpful and knowledgeable.
I have recommended Blue Bay to numerous friends and family as I'm sure they will get the same great customer service I get.
Thanks again (especially Christina!)

Excellence Riviera Cancun, Mexico

Caroline & Miguel

We have just returned from a wonderful holiday booked by yourself. Just writing to thank you very much for all the advice you gave us and we had a great time. We will certainly use you again our only wish is that we had known about Caribbean Warehouse before, but better late than never.
We met some other Brits who had also booked though Caribbean Warehouse. We will certainly recommend you to our friends.
Many thanks and kind regards.

Caribbean Cruise,

Anette G

Diane,
I thought I would email you to say what a fantastic cruise we had in November in the Carribean.
Our special thanks to you - you really booked the correct cruise for us. Steve had a great 50th & Princess made his birthday really special - we had 3 cakes that day & the Captain secretly invited us to the bridge, which Steve loved!
We loved the Carribean - what a place! So gorgeous. I know you said the jewellery shopping was good - but wow! St Martin was fab.

Couples Negril, Jamaica

Tracy and Barrie

Hi chris,
I just wanted to say a big THANK YOU! We have just returned from Couples Negril and we had the best holiday of our lives. You made everything run perfectly, our price was good compared to some people we spoke to and I have recommended you to lots of friends so hopefully you will have lots of satisfied customers like us.
We are going back next year and every year after!
Wishing you a very happy christmas and best wishes for 2010

Thanks again!

Dreams Tulum, Mexico

Claire N

Hello,
Just like to thank Carribean Warehouse at Blue Bay Travel, our holiday was great. Perfect hotel and surroundings, good transfers, great staff. We didn't want to come home!
Thanks

Excellence Playa Mujeres, Mexico

Yasmine M

Hi Chris,
Back from our holiday at the Excellence Playa Mujeres and just wanted to let you know we had a fantastic time...
Everything you said about the hotel was spot-on and we enjoyed ourselves thoroughly. We’ll be back to Mexico again in the future as it’s a fantastic destination...

Sandals Grande Ocho Rios, Jamaica

Mrs Barker

Dear Chris
Just thought I would let you know that we have a great time at Sandals!!!
The option to have the villa with the pool was the right choice. We loved the quiet but easily accessible Jitneys service to the Manor and Riviera side.
The dining was really good with lots of restaurant choices, which is great. The beach, though small, was very clean and agreeable to us.
The service was excellent and the staff obviously pride themselves on giving their best to their clients.

Velassaru, Maldives

Mrs McGuinness

Nicola,
Just a quick note to say thank you for organising our trips this year, just got back from the Maldives. Velassaru was really lovely, great hotel with very friendly staff, including the Kuoni rep Mark. BA flights were great with excellent times. Definately recommended although the weather could have been slightly kinder to us!!
Not sure what we're doing next year arguing between Greece and Antigua again, so maybe back to you.
But would have no hesitation in coming back to Blue Bay Travel, we have been very impressed both with prices and service.
Thank you.

Secrets Maroma, Mexico

Mrs Giles

I wanted to say a big “THANK YOU” to Leighton and Blue Bay Travel for once again organising such a great holiday for my husband and I.
As always you have taken on board our wishes and concerns and have responded in your own truly professional style.

Our trip to Secrets Maroma (thank you to Stuart for your input and also Gemma) was absolutely wonderful. The beach is just unbelievable, the best we have seen in the whole Caribbean! Our room, which was upgraded to the Honeymoon Suite, was absolutely gorgeous and many a day was spent lazing by our “own” swim out pool! The food was definitely the best we have sampled in Mexico and the staff as always were always accommodating to any request.

THANK YOU Leighton and Blue Bay Travel – cannot wait to book our next adventure! Why try any other travel agent when we have the best in YOU!

Blue Bay Grand Esmeralda, Mexico

Mrs Parmar

Chris,
A big thank you for recommending Blue Bay Grand Esmerelda for my mum-in-law's holiday. They returned yesterday singing it's praises. From the pools, to the service, the entertainment crew, cocktails and food, they had a brilliant time...
Thank you once again for earning me brownie points, they thought the holiday was great value for money for a high quality hotel.

Dreams Riviera Cancun, Mexico

Mrs Ricketts

I just wanted to drop an email to say a big thank you for all your help and efficiency in booking our first holiday without our children to Dreams Riviera Cancun!
From start to finish we were very contented! The food was great, service incredible, beach beautiful and the rooms are to die for!!!
Thank you very much for your suggestion, your efficiency and excellent customer service.

Excellence Riviera Cancun, Mexico

Mrs Rogers

Hi Diane

Just a short email to say thank you for your time and assistance on booking our holiday. It was really lovely to have someone so helpful and who has had the experience of staying at this hotel.
It will be something to look forward in the coming winter months.

Enjoy your forthcoming trips!

Excellence Riviera Cancun, Mexico

Mrs Forwell

Hi Chris,

Just to tell you we arrived back yesterday from Excellence Riviera Cancun and it was as good as we expected if not better. Everything from being greeted on arrival with a glass of Champagne to sitting in the comfortable air conditioned lounge waiting to be taken back to the airport was wonderful.

The accommodation, food and drinks were first class. Definitely worth the upgrade to a "Swim-Up Room" just to be able to walk straight out into a pool and to have our own patio area with hammock was wonderful.
All the staff were friendly and very helpful without being too pushy.

Celebrating our Ruby weddding anniversary there was made all the more special.

Thank you for all your help with this booking and hopefully we will book further holidays with you.

Many thanks

Excellence Playa Mujeres, Mexico

Mr Lee

Kevin,

Just a quick note to Christina, Nicola and Leighton. I had several conversations yesterday with them before booking our holiday late last night.
As always, excellent customer service from you and you team - first class again, looking forward to next April!

Victoria Golf & Beach Resort, Dominican Republic

Mr & Mrs Pullen

It gives me great pleasure to write this email today.

Over the last couple of days my wife and I plus friends of ours have been looking to book a holiday in January out to the Dominican Republic.

Close friends of ours suggested we try The "Caribbean Warehouse" where they booked their holiday, and received good service.

With that in mind we took their advice.
And I can only say how pleased we are that we did.

A very nice Lady, Louise Hammond took my call, she was courteous, precise and very clear, answering all questions that I asked of her.

After discussing prices, times of travel etc. with our friends, we decided to ring back and proceed with the booking.
Louise was on another call at the time , but that was no problem as yourself Leighton was just as polite, professional and helpful.

Louise rang us back as soon as she finished her other call and we made the booking.

All I / We can say is that if the holiday goes as well as the service that we have so far received from you then all will be fine.

Thank you very much once again for your courteous and Professional way you deal with your customers.

Secrets Maroma, Mexico

Mr & Mrs Smith

Hi Jon

I just wanted to say a big thank you to you for the help you gave us in booking our holiday to Secrets Maroma Beach in July. As usual, you provided the usual high-quality information that only staff at Caribbean Warehouse seem to be capable of !
We had a fantastic holiday, and everything went smoothly. It was two weeks in paradise !

Please can you also pass on our thanks to Leighton, who has been really helpful in the past but we have never actually booked through him, and Christina who was equally as fabulous last year when we booked with the Caribbean Warehouse but we never passed on our thanks.

You are all a really great team, and it is so refreshing to get hands-on information about hotels, rather than people who have been "near there" or "have heard its good".

Thanks so much!

Dreams Palm Beach, Dominican Republic

Mrs Young

Hi there,
Just to let you know that we had a wonderful holiday at the Dreams Palm Beach resort in Punta Cana.
The food in all the restaurants was gorgeous and the staff were wonderful.

Our upgrade to the preferred club was a good choice as we ended up with a jacuzzi spa bath and we overlooked the preferred lounge which was a bonus.

Anyway, just to let you know that we had a great time and would recommend your holiday company to anyone.

Secrets Maroma, Mexico

Michael & Kate

Hi Jon

I just wanted to say a big thank you to you for the help you gave us in booking our holiday to Secrets Maroma Beach in July. As usual, you provided the usual high-quality information that only staff at Caribbean Warehouse seem to be capable of !
We had a fantastic holiday, and everything went smoothly. It was two weeks in paradise !

Please can you also pass on our thanks to Leighton, who has been really helpful in the past but we have never actually booked through him, and Christina who was equally as fabulous last year when we booked with the Caribbean Warehouse but we never passed on our thanks.

You are all a really great team, and it is so refreshing to get hands-on information about hotels, rather than people who have been 'near there' or 'have heard its good'.

Thanks so much!

Dreams Palm Beach, Dominican

Andrew S

Diane,
Just a quick note to say thank you, for pointing us in the direction of Dreams Palm Beach in Punta Cana.
The hotel and staff were fantastic, not to mention the upgrade (I think we had the best room in the hotel).
When we are ready to go back you shall be the first person I will call.

Coco Palm Bodu Hithi, Maldives

Peter B

Chris,
Just to let you know we returned last night from our vacation.
I know you had a couple of hiccups getting it sorted with Kuoni but the hard work paid off.
The whole event from start to finish was fantastic.
Everything worked according to plan.
The business class flights on Emirates, the lounges, the transfers were all top notch.
The hotels in Dubai were great. The Desert Palm was spot on for us on the way out to chill down in a very personal hotel. The Mina Al Salam on the way back picked us up nicely with style and the size of the place was impressive.
But the Coco Palm Bodu Hithi took the biscuit. It was absolutely what the doctor ordered - stupendous. The location, the staff, the facilities, the room, the food, the restaurants, the weather all came together to make it a truly enjoyable and memorable Maldivian vacation.
Thank you very much, on behalf of my wife and myself, for all that you did and for delivering on the promises you made.

Dreams Palm Beach, Dominican

Heather K

Dear Leighton,
Just returned from a fabulous 2 weeks at Dreams Palm Beach Punta Cana and thought you would appreciate a bit of positive feed back.
The hotel was lovely. The restaurants beautifully decorated and the food top standards. The entertaintment team and ALL the staff were great.
Kids club was cool according to the three children in our party. Would definitely recommend it.
Thanks for all your help.

Dreams La Romana, Dominican

Robert C

Good morning Leighton,
I would like to thank you on you choice of hotel in the Dominican Republic for us, this was by far the best hotel
we have stayed at. The service and staff were very very good.
Once again many thanks and we will be booking will you again very soon.

Excellence Riviera Cancun, Mexico

Yvonne S

Hello Christina,

Just wanted to let you know what a wonderful holiday we had, the best place we have ever stayed. The food, staff and accommodation were all 100% and I would recommend it to anyone.

Excellence Riviera Cancun, Mexico

Helen S

Just a very quick email to say thank you so much for arranging our amazing holiday.
We are now back to reality and still keep talking about what a brilliant time we had. The hotel is amazing and the staff are so dedicated. I am yet to write my report for Trip Advisor yet, because I really can not find words to describe what an awesome time we had, thank you so much for everything you and Rachael did to ensure we had a fab time.

Occidental Grand Cozumel, Mexico

Gill S

I so appreicate your, and all your teams assistance - especially the advice and tips.
I just would not have thought of the package you have sorted out for us. So looking forward to this new holiday.

Thanks again.

Almond Beach Club, Barbados

Karen W

Stuart,
I just wanted to let you know that the wedding that you managed to arrange at Almond Beach Club in Barbados was fantastic.
As you recall we were scheduled to got to Cancun in May and against all odds you managed to reschedule us to Barbados and make a dream wedding possible you are fantastic and would never book a holiday with any other company.
Jen and Dylon had the time of their lives and have some fab memories to hold for the rest of their days.

We would like to say a huge thank you again for making it all happen. You are a true star and you and your team are second to none.
many thanks

Excellence Riviera Cancun, Mexico

Denise M

Hi Leighton, we had a great time yet again thanks to you guys at Caribbean Warehouse. Looking forward to booking next years vacation with you!

Excellence Riviera Cancun, Mexico

Caroline S

Hi Kevin,

Just a quick email to say thank you for your help with the holiday. We had an absolutely fantastic holiday and the hotel was out of this world - we will definitely be going back. Other than swine-flu hitting the country and having to stay off work for an extra week (which I shouldnt complain about!) it was one of the best holidays we have been on.

We were so happy that we decided to go in the end as it was just what we needed!

Thanks again, your help was very much apprecaited and I will definitely be coming back to you for the next holiday.

Kind Regards

Coco Palm Bodu Hithi, Maldives

Shuhada R.

Hi Leighton,

Just wanted to say a big thank you! Our holiday was excellent and all went really smoothly - we even got upgraded to an Escape Water Residence at Bodu Hithi. Thanks again for all your help with the booking!

Kind regards

Kuramathi Village, Maldives

Sarah D.

Hi Diane

Having just returned from the Maldives, Kurimathi Village I would like to thank you so very much for telling us about this Island.
We had the most amazing time together, it really was our Paradise Island. It is so beautiful and the staff were fabulous - very friendly and nothing was too much trouble.

There are going to be lots of changes next year, the island is becoming one resort - all inclusive, adding another pool and knocking down some cottages and replacing them with new family rooms with 2 bedrooms. They are also adding a children's club. Persoanlly I dont think it is the right place for kids! It is more of a honeymoon, anniversary island!

Having said this we will most certainly be going back. Our plan is to return for our 25th Wedding Anniversay (silver), if not before. We just fell in love with the place and we want to thank you for suggesting the Island to us. I will be contacting you for our next trip to the Island. If it is for our silver anniversary it will be very specail so we will need to arrange different accommodation etc. Many Many Thanks once again Kind Regards

Coconut Bay Resort, St Lucia

Marie & Steve L.

Hi Diane,

You recently booked us into the Coconut Bay Resort in St Lucia — and I'm just writing to say a very big thank you! It was wonderful Diane - absolutely wonderful! Did you have anything to do with the Honeymoon upgrade?
You were very helpful when I rang to make the enquiry and I really appreciate it. We both had a wonderful time and look forward to returning someday. Again, thank you for your help and advice and recommendation to visit this hotel. I whole heartedly recommend it (and you) to everyone!

Kindest Regards

Excellence Playa Mujeres, Mexico

Julie M

Can I take this opportunity to sent my gratitude to Laura and Kevin who were able to answer all of my questions and made it clearer to make a decision on this special vacation. The service I received was excellent and much better, personal and informative than the service I received from a local high street travel agent recently.

Laura and Kevin were able to tell me from experience what the resort had to offer in a professional manner.

Caribbean Cruise,

Anette G

Many thanks for all your help today: I have found you, and the other people at your company, most knowledgable & helpful — which is very refreshing these days!

We are so looking forward to our cruise & I am sure it will be as good as our last couple of holidays that we have booked with yourselves.

Excellence Riviera Cancun, Mexico

Sorcha K

I just wanted to say thank you for all of the help and advice you gave us with our holiday. We had a fabulous time, the hotels in each location were superb (despite our worries in Miami). We are going to book for New York the same time this year we had such a good time! The Excellence Riviera Cancun was fantastic, I don't think we have ever had such good service!

Thank you once again, we'll come back to you when we eventually get round to planning our real honeymoon!

Almond Smugglers Cove, St Lucia

Chris C.

Just to let you know that we had a wonderful time on our recent holiday to Smugglers Cove (21 Dec – 4 Jan).The resort and staff were fantastic, the golf was superb, the entertainment great, and the food was very tasty and we have no complaints whatsoever!

Thank you all for your patience and help with our booking.

Sandos Caracol, Mexico

Andy & Helen S.

Just a quick note to say thanks.
We were amazed that having only booked 10 days prior to travel everything went completely to plan from collecting tickets at Airport, through to kids and Veggie meals on the plane. The transportation was spot on and there were no problems with the booking at the hotel.
We had a fantastic holiday and wouldn't hesitate to recommend the Sandos Caracol Resort in Playa Del Carmen. We were a little worried from some of the reviews on TripAdvisor but no need — it was great !
We will certainly use you guys again and recommend you to friends and family and also recommend the resort.
Christmas in Mexico was fantastic and they really made it special for us especially on Christmas Eve.

Have a a great 2009

Excellence Punta Cana, Dominican

Chris H

Just wanted to let you know that we had a splendid holiday at Excellence Punta Cana. Like the other Excellence resorts, this one is outstanding. We were given an upgrade to pool view room in building 2 — I would choose to book that again.

Thanks for all the help — Blue Bay came up trumps as always !!

Excellence Riviera Cancun, Mexico

Yasmine M

I just wanted to write and say thanks for all your help and advice in reference to the holiday we booked with you. We stayed at the Excellence Riviera Cancun, Mexico from Nov 2nd - Nov 16th and had an amazing time. Everything you told me about the hotel/resort was spot on and this is one of the best all-inclusives we have been on. We have already decided to return next year to Mexico and will most probably stay at another Excellence hotel if not the Riviera again!

Thanks once again.

Dreams Palm Beach, Dominican

Gary F

Thankyou very much, as usual it is a pleasure to deal with your very professional and helpful company.

Maldives

Leo H.

Just a quick note to thank you for organising such a wonderful holiday for me in the Maldives. I absolutely adored it.
Rest assured I will be coming back to you for more!

Maldives

Luke & Susanna

Thanks very much for the fantastic service. You were very professional and courteous and both Su and I were very impressed. It's so nice to have someone with good customer skills at the other end of the phone.

Thanks again and we cannot wait to go to the Maldives!

Dreams Cancun, Mexico

S Kelly

I just wanted to say thanks for all of your help booking our Dreams Cancun trip. We got back on Sunday and it really was great for our group.

Your help and advice was very much appreciated. We are now counting down to the week at Dreams Punta Cana!

Victoria Golf Beach Resort, Dominican

Lindsey & Shezad

Thank you very much for helping us choose and book our holiday, we had an absolutely amazing time in the Dominican Republic and the hotel was just right for us. We would definitely come back to you again to book another holiday and I'll be recommending you personally to my friends, as you are extremely knowledgable, helpful and professional and you went out of your way to help us change bookings at the last minute.

Grand Sirenis Riviera Maya, Mexico

Chris H

Just to drop you a line to thank you very much for your care and assitance in helping me book my holiday in Mexico. I have already passed on the web address to several friends. I can not praise you enough for your standards of care and attention. I would request that you pass my comments onto your manager or supervisor so they can appreciate how good you are at your job.

Excellence Riviera Cancun, Mexico

Kathleen

We are just back from our stay at the Excellence Riviera Cancun. You were right - 100% RIGHT!

We loved it so much, especially the food! So we just wanted to thank you personally for advising us to choose the perfect holiday location for my 30th.

The only negative we found was that we had to leave!!

Biyadhoo, Maldives

Niru

Hello Jonathan,

Hope you are well.

I would like to thank you for all your hard work. You are excellent at your job, have a lovely manner and you are very helpful and kind. You are an asset to the company you work for.

I have told all my friends, work mates and family that if ever they want to book a holiday they should ask for Jonathan.

Excellence Riviera Cancun, Mexico

S Holwell-Atkin

Hi all,

Just wanted to say what a wonderful place the Excellence was and thank you so much for all your help. I am also looking forward to the Oyster Bay resort opening as I think that will be the next holiday we will be booking with yourselves.

Excellence Playa Mujeres, Mexico

A Abbiss

Hi Leighton,

Thank you once again for the excellent service and commitment that you have shown when booking another holiday for us to Mexico. You have clearly taken the hassle and worry out of booking, not just for this holiday but also for our previous 2. I would look at using no one other than yourself and Blue Bay Travel for any vacation I book.
Excellence Mujeres really lives up to it's name, not only the hotel but also all of the staff and the amenities and that is why I am returning to the Excellence group for a third time.

Once again many thanks in affording us your exceptional professional service.

Kind regards

Excellence Riviera Cancun, Mexico

K Edwards

We have just returned from the Excellence Riviera Cancun. It was perfect, everything that was promised in the booking was delivered.

We will always use this company to book Caribbean holidays from now on, in fact we are really interested in the Excellence Oyster Bay, Jamaica for next years holiday.

Thanks Again

Kuramathi Village, Maldives

Paul

Hi Leighton,

We returned on Xmas eve after having a great time.

Just wanted to say thanks very much for your kind help and advice. I felt we got excellent value and it was all exactly as you promised.

Excellence Riviera Cancun, Mexico

C Gunney

I have just booked a holiday through you for April next year (2009) to the Excellence Riviera Cancun hotel on the Riviera Maya in Mexico and I just wanted to compliment you on the standard of service and assistance we received.

I spoke to Peter last Wednesday and from start to finish he was superb. There was no big sale, just advice and information. I was very impressed with him.

When I rang on Saturday to finalise a booking I was unable to speak to Peter as he was not working that day. However, I spoke to Leighton who was equally as helpful.

If the rest of the booking/holiday follows in similar fashion we will be more than delighted.

It is highly likely that we will come back to you in future when considering further holidays (we are thinking of St Lucia, possibly a Sandals hotel in 2010 or perhaps the Maldives.

Best Wishes

Sunscape Casa Del Mar, Dominican

Charlene & James

Dear Chris,
We would just like to thank you and your colleagues for looking after us while holidaying in the Dominican Republic at the fabulous sunscape Casa Del Mar. Your representative over at sunscape Casa Del Mar was fantastic - he is a credit to all of you.
Again thank you very much for making our holiday that extra bit special, I will definitely be recommending you to all who ask

Many Thanks.

The Royal Cancun, Mexico

H Dale

We booked our holiday through the Caribbean Warehouse (Blue Bay Travel) in 2007. It was a special one for us because we were getting married there too. Through the excellent advice from Leighton we decided on The Royal in Cancun.
There were a few of us travelling and we were all flying from different airports and at different times, but it did not confuse them. They knew exactly what was going on and I had no doubt that the plans were in good hands. Leighton was happy to answer any questions – and there were a lot of those. He was even happy to talk to my mother-in-law on several occasions.
He must have the patience of a saint.
The team secured upgrades for the whole party so everyone was over the moon when we turned up. The hotel was better than we expected for the money we paid - it was exceptional. We were staying in the best hotel in Cancun and we couldn’t believe our luck.

Thank you Caribbean Warehouse for making our Wedding Day perfect.

Overall the customer service was excellent, everything about the holiday from booking it to the last day was a pleasure.
I would definitely recommend the Caribbean Warehouse to anyone who wants a Luxury faraway holiday. I will be using them for my 2008 holiday.

Kind Regards

Excellence Riviera Cancun, Mexico

Wendy & Mike

Hi Kevin,

Well what can I say? We have just got back from two wonderful weeks at the Excellence Riviera Cancun. To sum it up in one word 'PERFECT'.

I wish to thank you for your expert and honest advice. Everything from the flights, transfers and the most amazing hotel I have ever stayed at was just top notch.

It is the first time my husband has ever said that he would go back to a place.

The swim out suite was located in the block you requested for us and it was just lovely (the best spot, in my opinion). I could go on and on but all the previous comments were spot on and say it all.

I would prefer to let you know how refreshing it is to find an agent with no agenda, you didn't pressure or pester us for the booking, you answered every question i had,expertly and told me not to waste my money upgrading any higher than i needed to. Just excellent service.

We loved it so much, we want to try the new Playa Mujeres Hotel and ask that you keep me posted on any specials you have for the end of the year or early 2009 as we are determined to go back.

Thank you so so much,

Wendy and Mike, Bromborough, Wirral

Excellence Playa Mujeres, Mexico

G Scott

Christina,

I can't thank you enough for all of the help that you have given us with booking our holiday. I must have been the client from hell with all my changing and asking questions. But you handled all of my enquiries with professionalism and understanding. You are a credit to the Caribbean Warehouse and no doubt a much regarded asset. Congratulations on your engagement.

Once again thank you for all your help,

Regards.

Excellence Riviera Cancun, Mexico

S Law

Dear Kevin, Im writing to thank you for the excellent advice you provide when I booked a recent holiday to Mexico. My boyfriend and I were delighted with the holiday that you helped arrange for us last month. We stayed for two weeks at the hotel Excellence Riviera Cancun. The hotel was absolutely gorgeous and exceeded all our expectations. Your advice on this hotel - its adults only status, high standards of restaurants without any need to book, the fantastic level of service, quality and attention to detail - was spot on! Without your guidance, we may not have considered this particular hotel. So many thanks for taking the time to share your knowledge with me during a couple of phone calls prior to booking - we really appreciated this great customer service and I'll certainly use your company again in the future!

Best Wishes

Excellence Riviera Cancun, Mexico

J Marsh

We came home on Monday from 2 Weeks of Heaven at the Excellence Riviera Cancun. I am already back on the Website purring over the Pictures. LUSH that is all I can say! We went to the Moon Palace earlier in the year & the Aventura Spa Palace last December, but this Hotel was another level above. I cannot fault a single thing, the Beach, Room, Restaurants & Service were simply stunning. I would recommend it to anybody who wants a memorable luxury holiday with no All Inclusive Wristbands!

Excellence Riviera Cancun, Mexico

Ben & Jemma

We would like you to know that our Honeymoon was perfect in every way and this was due to a combination of things:

1. Overall Excellence of the resort it definately stands up to its name.
2. Entertainment Staff were exceptional in everyway especially Kevin Garcia and Jean Paul as they are very special young Men and become such wonderful friends to us on our stay at the resort. Also all the others were fantastic too! These guys are a great asset to the resort, they make everyone happy and will go out of there way to help the guests. Please can you inform their manager of the above and also how wonderful Kevin Garcia is, he will always have a place in our hearts. I must stress that you please pass this message on to Kevin Garcia and his manager Luis Miguel.
3. All of the staff, waiters, maids, garderners, bar staff, cleaners etc they are all fantastic and were always at our service with a smile on thier face (Especailly Marlene who worked around the sol bar area).
4. All of your staff individually carry out every aspect of their job excellently.

We could go on to say so much more but we will be here all night and day. Thank you so much for making our Honeymoon so special. We hope to go back next year to see them all, hopefully in May 2007. Please again can you make sure you pass our comments on to Kevin Garcia and his manager Luis Miguel. Many thanks again

Mexico

Mitch & Jo

Hi Caribbean Warehouse, Hope all is well. We Had a MARVELLOUS time in Mexico - We enjoyed ourselves thoroughly! Thanks for recommending such a brilliant place. Could you please keep us informed of any deals that you think we may be interested in, we are looking to go away again in September of next year. One of the Carribeans maybe?? Its hard to find a travel agent who actually tells the truth about what they are selling. We will use the Caribbean Warehouse again and again im 100% sure! Been back over a week now - Now its plain to see why England is so depressing :(. Thanks again Caribbean Warehouse, Take Care.

Excellence Riviera Cancun, Mexico

K Johnson

We spent two fantastic weeks at the Excellence Riviera Cancun, challenging ourselves to find a fault with this resort, however minor. We failed. The resort is spectacular, the service is second to none, the facilities are top class. I would encourage everyone to visit this resort which has taken the all-inclusive concept to a new level. Congratulations Caribbean Warehouse, your service was first class, your package was by far the most competitive and your product was certainly the best!

Jamaica

S Burton

Booked a holiday to Jamaica for myself and my girlfriend, got a great deal and a lot of help with choosing where to go and it was perfect for what we wanted. Will definitely be booking again next year.

Excellence Riviera Cancun, Mexico

J Kuegler

I have sent an email direct to the resort to thank them for a wonderful honeymoon, but if you could let them know how wonderful their Entertainment team are and especially Kevin Garcia who has become a very special friend to us. I just would like to Thank you for recommending this resort to us it was wonderful and as you say words can not describe how beautiful it is. Please keep me updated on prices to go on 14th May 2007 for 14nights either flying from Birmingham or Manchester as we are very keen to return for my Husbands Birthday. Also we met a couple that had booked through yourself too and would like to come away with us in May so hopefully more business for you! Thank you again for making our honeymoon so special, it has been a pleasure doing business with you.

Antigua

Brian

Dear Caribbean Warehouse Just a brief note to advise you that Jean and I have now arrived home from a very enjoyable holiday in Antigua. The Travel & Accommodation were first class and I would like to congratulate you on the excellent way in which you organised the trip for us at very short notice. Everything went like clockwork with little or no effort on our part, and I really would like to Thank You for facilitating a very relaxing, and competitively priced holiday in such an efficient and effective manner. We will of course come back to you for our next holiday.

Secrets Capri, Mexico

G Thompson

Hello Caribbean Warehouse, Thank You for your excellent service. I will return to Mexico it was the most enjoyable and rewarding holiday I can ever remember. Thanks for all your help from start to finish, the service was impeccable. I will recommend your company wherever I can.

Sunscape The Beach, Dominican

T Crosby

We have just come back from Sunscape The Beach & wanted to thank you for organising a fantastic holiday at short notice. Everything was perfect from start to finish & the hotel was first class. The Holiday was amazing value for money & we will be in touch after the New Year to book again.

Blue Bay Getaway, Mexico

S Crumm

Thanks for organising such a great value holiday. The hotel was perfect & everything about the holiday was right. I will call you in a couple of months to arrange our next trip.

Excellence Riviera Cancun, Mexico

A Pyatt

Words cannot describe the Excellence Riviera Cancun. Simply stunning, The Hotel was fantastic & amazing for the price. The only bad thing was coming home, I cannot wait to go back.

Bahia Principe Punta Cana, Dominican

D Sanders

Just to say how we both enjoyed our holiday (Dec 2nd) at the Bahia Principe. The hotel is true five star in our opinion. Junior suites are large, spacious and airy. The whole resort is very well cared for by all the lovely Dominican workforce. We took a trip into Santo Domingo the capital and although it took 3 hours to get there, was very worthwhile. Please feel free to point any of your prospective clients who may wish to visit this hotel, to us. We would be most happy to offer our detailed opinions on any aspect. Thanks again.

Sunscape The Beach, Dominican

Jack

We have just arrived back from Sunscape The Beach, the holiday was great, the staff was fantastic and the food was excellent. Thank you to Kevin for recommending this Hotel.

Sunscape The Beach, Dominican

Darryl, Giselle, Lianne

Thanks for recommending and arranging our trip to such a superb holiday destination. We all had an absolutely fantastic time. The hotel/resort itself was immaculate. Friendly and efficient service from check-in to check-out.

Excellence Riviera Cancun, Mexico

D Beaumont

Kevin, got back from the Excellence Riviera Cancun in Mexico to your welcome home letter (nice touch) and feel we must write to thank you for what was the most surreal holiday we have taken. It was an excellent recommendation with first class facilities and excellent service. The only problem being the service was so good we spent a fortune on tips. We must commend you and your company for the helpful professional advice in the first instance regarding where to go and furthermore the smooth trouble free way that you conduct your business. You may remember I popped the question during the romantic beach dinner and am pleased to tell you Laura accepted! So the challenge now Kevin is how do you top that for our honeymoon? (provide suggestions please)We will most certainly recommend your company to our family, colleagues and friends and are sure to use your services again ourselves. We are contemplating a wedding in November 2006 probably in Dromorland castle Ireland so any ideas for a honeymoon would be welcomed. We had some excellent excursions through Aquaworld whom it might be worth you recommending as they were extremely helpful and professional. We also did dolphin discovery through Amstar in the lobby and also found these to be very professional. So once again thanks from us both it was the perfect place to propose and enjoy a romantic holiday. We can't thank you enough. Look forward to doing business with you again in the near future. We will be emailing your web address to our friends so we hope it brings u some business and our friends some holidays as great as ours, saving them a great deal of money as you did for us!!! Cheers, Derek and Laura.

Sunscape The Beach, Dominican

A Donnelly

Having just returned from Sunscape the beach Punta cana we would like to thank Caribbean Warehouse for such an excellent service. The service was outstanding, and excellent value for money. We were given great advice before booking and felt the service was very personal. We will most certainly be booking again and will continue to highly recommend the Caribbean Warehouse. We have used many travel agents over the years, but found blue bay to be the best.

Excellence Riviera Cancun, Mexico

Simon

Peter, we are now home from our visit to the Excellence Riviera Cancun. I must tell you that we had the most excellent time and that the hotel and resort was all you promised. The accommodation is top class, the restaurants are outstanding and all the staff at the resort was extremely welcoming, friendly and obliging. The flights in the Premium Class seating were very comfortable and worth the upgrade cost. I would like to compliment you on your helpful, patient and courteous attention to my enquiries and for your personal recommendation and advice about the Excellence Riviera Cancun. The Block you recommended for our Swim Out Room was perfect. We tried all of the bars and restaurants remembering to raise a glass to you. The Excellence will take some beating & next time we are looking for a trip of this sort, I will certainly contact you. Thank you again Simon.

Sandals Whitehouse, Jamaica

Phil & Krista

Stuart, Just wanted to let you know that we had a fantastic time in Jamaica. Sandals Whitehouse was superb and everything we could have hoped for. Thank you for your recommendations and your assistance with the booking.

Excellence Riviera Cancun, Mexico

S Spence

We visited august 2005 and had the most amazing time, staff were all fantastic (ameblie was the best waitress ever) and hotel was to die for would go back tomorrow if I could, found out I was expecting my first baby while there it was my dream holiday where all my dreams came true.

Excellence Riviera Cancun, Mexico

D Scott

Thanks for all your help in discovering this brilliant hotel. We all had a great time and would recommend the Excellence AND the Caribbean Warehouse to anyone. Thanks again.

Sandals Montego Bay, Jamaica

E Young

I was booking this for our 25th Wedding Anniversary, and it could not have been made easier by Peter and the gang at CW. They were so helpful. There is no way I would book through anyone else now. Anything you need to know they will find out. What a pleasure to deal with.

Excellence Riviera Cancun, Mexico

L Gifford

Hi Kevin Excellence Riviera Cancun was out of this world, truly the best Holiday we have ever had and its all down to you at the Caribbean Warehouse. We went the 1st 2 weeks in may and the place is sheer Indulgence, all the staff are Excellent Truly Truly worth it be using CW again and again many thanks. Les Gifford

Occidental Royal Hideaway, Mexico

Pete J

We visited the Royal Hideaway for our honeymoon and absolutely adored it! The service was exceptional as was the suite. We loved all of the restaurants & they had a great selection but Ventana’s was our favourite. The hotel was the perfect peaceful retreat but there were plenty of activities to keep us entertained for the two weeks. Thanks to Dianne for the recommendation & first class service throughout.

Occidental Royal Hideaway, Mexico

Mark

This was our fourth visit to mexico & this was the best, the Royal Hideaway gave us the perfect base for a week of R&R. I think the best way to describe the suites, grounds & restaurants is LUSH. Thanks Mel you were right this place was just what we needed.

The Royal Cancun, Mexico

Jason & Jo

This resort is absolutely beautiful, the staff are exceptional and the choice of food was superb. This was our first visit to Mexico & had it not been for our friends wedding at the moon palace we would not have even considered trying it. Jackie we really appreciate your honest advice about the Moon Palace, if it hadn’t been for you we would have booked there & that would have been a big mistake for us. We spent half a day there for their wedding & although they had a fabulous ceremony that hotel would not have been a mistake for us. The Moon Palace is great for a big wedding but not for a couple wanting to relax on the beach so the Royal was great. Jackie I will call you in the new year as we are thinking of antigua in February & your advice would we welcomed.

Occidental Royal Hideaway, Mexico

Suzy

Just got home & had to email you to say what a fabulous time we had in mexico. The staff were by far the most attention of any resort we have enjoyed in the past, they just seemed to be able to do anything in an instant effortlessly. Anyway got to get back to my unpacking now & start dreaming about next year.

Moon Palace, Mexico

Mandy

Kevin, just wanted to thank you for arranging the perfect wedding. We wanted a resort that catered for the needs of a big group with young children, teenagers and various older family members. This resort catered for us all & to think we got it in our budget & also got Jacuzzi’s in all our rooms Fabulous. I have passed your details on to all my friends, thank you for all your help along the way.

The Royal Cancun, Mexico

Simon

Leighton, just wanted to thank you for sorting our honeymoon at the Royal Cancun. Exactly as you suggested perfect for us beach lovers, we made good use of the room service & the only disappointment was coming home. Thanks.

Moon Palace, Mexico

Katie

Hi Jonathan,
Just wanted to thank you for arranging our trip to the Moon Palace, loads of my friends told me how good it is but I really didn’t expect it to be as good as they described. Loved the pool but in particular the cocktails at the swim-up bar, the fresh banana daiquiri’s were to die for.

Moon Palace, Mexico

Rod & Jan

We stayed at the Moon Palace Nizuc for 10 nights in october & we had a blast. We loved almost everything about this hotel, the only negative was the long walk to the room but the golf buggies were available most of the time. We were originally put in the sunrise but one phone call & our room was switched to the Nizuc which was a little quieter & more to our personal choice. We tried most of the restaurants in both sides and the choice really was first class, you could stay there a month and not get bored.

The Royal Cancun, Mexico

Mrs Steven

We stayed at Royal in Cancun for seven nights in September, the pictures just don’t do this hotel justice! From the moment you arrive at the lobby with the stained glass ceiling to the minute you leave it is like heaven. We got the glasses of champagne and cool towel reception like the Excellence did for us last year which sets you in the mood from the beginning. Our suite had the most amazing view, I cannot begin to describe the colour of the ocean. What a way to wake up every morning to be greeted by this spectacular view, although the resort is exceptional it wasn’t quite as good as the Excellence last year. We couldn’t put our finger on it but it certainly wins for location & without question the Ocean. We would go back but I think we might try somewhere different next year. Hopefully you can recommend somewhere, please feel free to email me back some suggestions.

Moon Palace, Mexico

Lisa

Our first holiday in Mexico and what a way to start, everyone at the hotel was so polite. The maids, barmen, reception staff you name it they were amazing & never failed to smile or say hola. I couldn’t say a bad word about it and will definitely go back tomorrow

Excellence Riviera Cancun, Mexico

Chris & Emma

We would just like to thank you for your excellent service from start to finish. The hotel you recommended was far above our expectations and the room was just as you described it. We are already considering returning next year and will definitely consider booking through you again as our first option. This is the first time we have ever stayed at a hotel on an all inclusive package, and I must say that we were more than impressed with the dining options available. We didn't have to wait for a table once during our two week stay. The entertainment was great and we would like to say a special thank you to Jesus, Letita, Carlos and Abel and his team for making our stay a pleasant one.

As they say at the hotel "Excellente"

Moon Palace, Mexico

K Scott

What a superb hotel, the staff make this place, so friendly. Food was perfect in every restaurant with overwhelming options, enjoyed the breakfasts most, never had so much choice. The room was huge and the pools and gardens were fabulous.

Excellence Punta Cana, Dominican

John & Norma S

Just to say that we had a fabulous holiday in Dominican Republic and one which we will probably repeat in Cancun with the Excellence hotel group - very impressed.

Thanks once more.

Excellence Punta Cana, Dominican

Dawn Nunn

Hi Chris,

I just wanted to say we had a fantastic holiday - everything went really smoothly, the hotels were good, the transfers ran on time and an added bonus for us was an upgrade to business class on the first leg!

So many thanks for your help and for our next holiday I will be contacting you to see if you can sort it out.

El Dorado Royale, Mexico

Laura & Paul

Hi Jacqui,

Just to say a huge big thank you for sorting our Honeymoon out for us. Thank you for all the advice you gave us regarding the resort and for telling us all the good parts about the area, so that we could make an informed choice. We wouldn't hesitate to recommend Caribbean Warehouse (and especially you!) to our friends!

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